ENHANCED CUSTOMER SERVICE

Providing excellent customer service is essential to growing your business. Your customer service team are often the first contact your customer will have with your business, therefore ensuring their experience is a good one is crucial. This course will ensure your team provide an excellent first impression and deal with any queries or concerns your customer may have in a professional manner.

What's included:

• Positive Mindset

• Social Styles

• Interpersonal Skills

• Questioning Skills

• Listening Skills

• Objection Handling (Dealing with complaints)

• Telephone techniques

• Writing effective emails

• Time management